Izabel London Delivery & Returns

*During peak periods deliveries may take longer than estimated.

**The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for dispatch information.

*Please allow one additional day for deliveries to Republic of Ireland.

*If you place your order after 4pm, Friday, it will be dispatched on the following Monday. Applies to UK Standard, UK Next Day deliveries and Standard International deliveries.

*During peak periods deliveries may take longer than estimated.

*If you place your order after 4pm, Friday, it will be dispatched on the following Monday. Applies to UK Standard, UK Next Day deliveries and Standard International deliveries.

**The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for dispatch information.

***For any orders shipped outside the United Kingdom customers may also have to pay import duty or other taxes, fees incurred. Izabel London does not cover any import duty or other taxes, fees incurred for International Orders.

We’ve extended our returns for the festive period to help you shop with confidence. You may return unsuitable items purchased between 15.11.2024 and 31.12.2024 within 45 days of receipt of your items.

You will be refunded via the payment method used to complete your purchase. Please allow up to 14 days for the processing of returns.

Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached. Please package your unwanted items appropriately to prevent any damage.

A refund for the amount of the item/s will be credited via your original method of payment. 

Any refunds made to purchases which include a full payment via a e-Gift Card will be refunded to the original e-Gift Card used for the purchase. Any refunds made to purchases which include a partial payment via a Gift Card will be refunded via the e-Gift Card and any remaining balance will be refunded to the alternative payment method used. 

All returns are free of charge for customers within the UK. You will find a pre-paid label in your parcel.

We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.

Izabel London do not provide exchanges for any purchases including faulty and wrong items. In such cases, please return your unwanted items using the pre-paid label and state the reason for your return so they can be refunded.

Please ensure you obtain a receipt and retain it for your reference as proof of postage.

Return and refund process can take up to 20 working days from the day you post the parcel.

You will receive an email notification for refund, only after the parcel has been received and processed.

You can track your parcel here.

If you have any questions, please contact us.

We’ve extended our returns for the festive period to help you shop with confidence. You may return unsuitable items purchased between 15.11.2024 and 31.12.2024 within 45 days of receipt of your items.

We understand that sometimes you need to return an item. All the information you need to return your item(s) is below.

• You may return any unsuitable items within 28 days
• Please return your items in the original packaging, unworn with all tags attached.
• Your return may be rejected if item(s) fail to be in resalable condition.
• All returns are free of charge for customers within the UK.
• Free UK Returns applies to one return parcel, if returns are split across multiple parcels any additional parcels will be returned at your own cost.
• A refund for the amount of the item(s) will be credited via your original method of payment.
• Any refunds where full payment was made via a Gift Card will be refunded to the original Gift Card used for the purchase. Any refunds made to purchases which include a partial payment via a Gift Card will be refunded via the Gift Card any remaining balance will be refunded to the alternative payment method used.
• You will receive an email confirmation of your return, only after the parcel has been received and processed.
• Return and refund process will be completed in 3-5 working days from when your parcel has been received. We'll send you an email confirmation to notify you of your refund.
• Please note, the original shipping cost will not be refunded.
  

How to Return your Items with Royal Mail

Please securely re-package your unwanted item(s) in the bag we delivered them in. Remember to include your completed returns form inside your parcel.

Please create your free return label or arrange a collection via our Royal Mail returns portal

Alternatively, you can find the “Return an item” option on the Royal Mail website and generate your free return label by searching for 'Izabel London'. You can also choose to arrange a collection from home.

Izabel London do not provide exchanges for any purchases including faulty and wrong items. In such cases, please return your unwanted items and state the reason for your return so they can be refunded.

Please retain your post office receipt until your refund has been issued. This is your proof of return postage.

You will receive an email notification for your refund, only after the parcel has been received and processed.

If you have any questions, please contact us.

We’ve extended our returns for the festive period to help you shop with confidence. You may return unsuitable items purchased between 15.11.2024 and 31.12.2024 within 45 days of receipt of your items.

We understand that sometimes you need to return an item. All the information you need to return your item(s) is below.

• You may return any unsuitable items within 28 days
• Please return your items in the original packaging, unworn with all tags attached.
• Your return may be rejected if item(s) fail to be in resalable condition.
  
• We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.
• A refund for the amount of the item(s) will be credited via your original method of payment. 
• Any refunds where full payment was made via a Gift Card will be refunded to the original Gift Card used for the purchase. Any refunds made to purchases which include a partial payment via a Gift Card will be refunded via the Gift Card any remaining balance will be refunded to the alternative payment method used.
• You will receive an email confirmation of your return, only after the parcel has been received and processed.
• Return and refund process will be completed in 3-5 working days from when your parcel has been received. We'll send you an email confirmation to notify you of your refund.
• Please note, the original shipping cost will not be refunded.
  

How to Return your Items

Please securely re-package your unwanted item(s) in the bag we delivered them in. Remember to include your completed returns form inside your parcel. 

You’ll need to pay postage fees for your return, we strongly recommend you use a recorded delivery service and keep proof of postage. Your parcel is your responsibility until it reaches us, and we cannot accept liability for goods that get lost or damaged in transit back to us.

Return Address Below:

Izabel London Ltd, 12-14 Chase Road, London, NW10 6EZ, United Kingdom

Izabel London do not provide exchanges for any purchases including faulty and wrong items. In such cases, please return your unwanted items and state the reason for your return so they can be refunded.

Please retain your post office receipt until your refund has been issued. This is your proof of return postage.

You will receive an email notification for your refund, only after the parcel has been received and processed.

If you have any questions, please contact us.

The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for despatch information.

Our customer care team is available 9:30am - 5.30pm, Monday to Friday, excluding Bank Holidays.

During the festive period our offices will be closed on the following dates; 25th-26th December, 29th December, 1st January. Our customer care team will aim to respond to all enquiries as quickly as they can, we appreciate your patience during this time.